When using SERnuke.com engines in your copy of GSA Search Engine Ranker (SER), SER may periodically connect to the internet to check the engines have been legally purchased, and will connect to the internet to check for newer versions of the engines with new functionality or bug fixes. At no time is any personal information transmitted from your machine.
When purchasing SERnuke.com engines via Stripe, we automatically become aware of your name, email address, and occasionally part of your address (zip/postal code) associated with the debit/credit card you used to purchase via Stripe. For payments made via NowPayments.io we are given no further personal information.
This information is used to associate your payment, with your ability to legally own and run the your purchased SERnuke engines. This information is in no way shared with any third party, and is strictly used by the SERnuke team for purposes directly related to the SERnuke site and API as well as communicating with you for issues such as support or engine license authentication. By purchasing SERnuke engines you agree to the policy outlined on this page and on our terms.
Tech support for SERnuke is provided by email. Our working hours are between 9:00 and 17:00 GMT Monday to Friday, and we will generally reply to support email received within this timeframe in a couple of hours. Support enquiries received outside of our working hours may take 24 hours to be answered. However these response times are not guaranteed. Tech support is supplied for a period of 12 months from the date of purchase. Abuse, profane language, threats of any kind towards our support staff will not be tolerated. Doing so is in violation of the Terms Of Service and will result in tech support for your license being withdrawn and/or your services with us being terminated.
